Last updated: September 16, 2026These Terms of Service govern use of bigfishdigitals.com and purchases from Big Fish Digitals LLC (“Big Fish,” “we,” “us,” or “our”). By using the site or purchasing services, you agree to these terms.ServicesBig Fish Story Lab provides story development, strategic analysis, hooks, scripts, timestamps, packaging recommendations, and creative direction as described in the applicable proposal, invoice, or service page. Unless expressly included in writing, services do not include final video editing, posting, media buying, or guaranteed audience performance.Eligibility and project fitSubmitting an application does not guarantee acceptance. We may decline projects that fall outside our capacity, expertise, standards, or schedule. A project begins only after written confirmation, cleared payment, and receipt of required materials and permissions.Client responsibilitiesYou confirm that you own or have permission to provide all submitted recordings, transcripts, links, trademarks, and other materials. You are responsible for reviewing final deliverables and for the legality, accuracy, and platform compliance of any content you publish.Payment, timing, and revisionsFees, payment terms, delivery timing, and included revisions are stated in the applicable offer or invoice. Current Story Sprint delivery is generally five business days after cleared payment and receipt of all required materials. One consolidated revision request submitted within seven calendar days of delivery is included unless otherwise stated. Delays in materials, feedback, or approvals may extend delivery.Cancellations and refundsBecause creative capacity is reserved and work begins promptly, payments are generally nonrefundable once work has begun. If Big Fish cancels before substantial work is performed, we will provide an appropriate refund for undelivered work. Any different written agreement controls.Intellectual propertyYou retain ownership of source materials you provide. After full payment, you may use final client-specific deliverables for your business and content. Big Fish retains ownership of preexisting methods, templates, systems, know-how, and general concepts. We will not publicly display confidential client materials without permission.No performance guaranteeStorytelling and strategy can improve clarity and creative quality, but we do not guarantee views, followers, engagement, sales, revenue, platform approval, or any specific business result.Limitation of liabilityTo the fullest extent permitted by law, Big Fish is not liable for indirect, incidental, special, or consequential damages. Our total liability relating to a service is limited to the amount paid for that service.Website useYou may not misuse the site, interfere with its operation, attempt unauthorized access, or copy site content in violation of applicable rights. Third-party links and platforms are governed by their own terms.Changes and governing lawWe may update these terms as services evolve. These terms are governed by the laws applicable to Big Fish Digitals LLC, without regard to conflict-of-law rules.ContactQuestions may be sent to info@bigfishdigitals.com.